Automotive Service Advisor / Writer

DARCARS Automotive Group; Englewood (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Employee discounts on parts and repair

Bonus potential

PTO and paid holidays

Job summary

DARCARS of Englewood is seeking an Automotive Service Advisor/Writer to present, consult on, and sell automotive warranty products and repair services. You will build rapport with customers while aligning with manufacturer maintenance schedules and company policy.

You will greet customers, advise on care and maintenance, generate repair estimates, and communicate repair times to customers and technicians. The role requires strong customer service, phone, and computer skills and a valid driver’s

Qualifications

• Must greet customers in a timely, friendly manner.
• Advise customers on care and maintenance per manufacturers’ specs.
• Generate and provide complete repair estimates.
• Establish and communicate repair completion times to customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow warranty guidelines and procedures.
• Conduct business with integrity to meet CSI goals.
• Comply with laws and company policy regarding information security.
• Ability to work in a fast-paced environment with limited supervision.
• Strong customer service, phone, and computer skills.
• Must be at least eighteen years of age.
• Must have a valid driver's license.
• Must pass pre-employment background screening.

Responsibilities

• Greet customers promptly and collect vehicle information.
• Educate customers on vehicle care and manufacturer specs.
• Prepare accurate repair estimates for customers.
• Communicate ETA of repairs to customers and technicians.
• Answer service line calls and schedule appointments.
• Maintain a smooth flow of service appointments and follow-ups.
• Adhere to warranty guidelines and dealership policies.
• Uphold CSI standards and integrity in all customer interactions.
• Protect customer, vehicle, and company information at all times.
• Work effectively in a fast-paced environment with minimal supervision.

Skills

Customer service

Phone skills

Computer skills

Sales ability

Warranty knowledge

Job description

DARCARS of Englewoodis now seeking Automotive Service Advisor / Writer

As theAutomotive Service Advisor / Writeryou are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In this role you'll:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer’s warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)
• Competitive pay and opportunities for bonus
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.