Automotive Service Advisor / Writer

DARCARS Automotive Group; Fairfax (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Employee discounts on service

Community service opportunities

Job summary

DARCARS Automotive Group is seeking an Automotive Service Advisor / Writer to consult customers on warranty products and repair services, aligning with manufacturer schedules and company policy. You will build rapport, generate accurate estimates, and coordinate timing with technicians to enhance CSI and customer satisfaction.

Ideal candidates bring strong customer service, phone and computer skills and prior automotive service advisory experience. Competitive pay and employee benefits apply.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Must be 18 years of age or older.
• Must have a valid driver's license.
• Background check will be conducted.

Responsibilities

• Greet customers and obtain vehicle information.
• Advise on care and value of maintaining vehicles.
• Generate and provide complete repair estimates.
• Communicate repair completion times to customers and technicians.
• Answer incoming service calls.
• Schedule and manage service appointments.
• Follow up to secure return visits and CSI improvements.
• Follow warranty guidelines.
• Maintain integrity and CSI goals.
• Protect customer, company and manufacturer information.
• Work in a fast-paced environment with limited supervision.
• Provide strong customer service, phone and computer skills.
• Previous service advisor experience preferred.

Skills

Customer service

Phone skills

Computer skills

Sales ability

Job description

DARCARS of Fairfaxis now seeking Automotive Service Advisor / Writer

As theAutomotive Service Advisor / Writeryou are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In this role you'll:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer’s warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)
• Competitive pay and opportunities for bonus
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.