Automotive Service Advisor / Writer

Darcars; Fairfax (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401k

PTO and Holidays

Employee discounts

Community service initiatives

Job summary

DARCARS of Fairfax is seeking an Automotive Service Advisor / Writer to present and sell warranty products and repair services while following manufacturer schedules and company policy. The advisor will greet customers, gather vehicle info, and provide accurate estimates for repairs, ensuring timely completion times and high CSI.

The role requires clear communication, the ability to work in a fast-paced environment, and a commitment to customer satisfaction.

Qualifications

• Requires strong customer service experience.
• Excellent phone and computer skills are expected.
• Must be able to work in a fast-paced environment with minimal supervision.

Responsibilities

• Greet customers and obtain vehicle information.
• Advise on care and maintenance per manufacturer specs.
• Prepare accurate repair estimates for customers.

Skills

Customer service

Phone skills

Computer skills

Sales ability

Education

Job description

DARCARS of Fairfaxis now seeking Automotive Service Advisor / Writer

As theAutomotive Service Advisor / Writeryou are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In this role you'll:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer’s warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)

Benefits

• Competitive pay and opportunities for bonus
• Comprehensive Benefits Plan including 401k
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.