Automotive Service Advisor / Writer

DARCARS Automotive Group; Rockville (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay and bonuses

PTO and paid holidays

Employee discounts on purchases and services

Community service initiatives

Job summary

A leading automotive service dealership is seeking an experienced Automotive Service Advisor / Writer in Rockville, Maryland. This role involves engaging customers, providing repair estimates, and ensuring satisfaction while adhering to company policies. Candidates should have strong customer service skills, necessary licensing, and preferably previous experience as a Service Advisor. The company offers competitive pay, bonuses, PTO, and employee discounts on vehicle purchases and services.

Qualifications

• Previous automotive Service Advisor experience highly preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver’s license.
• Must be able to pass pre-employment screening.

Responsibilities

• Greet customers in a timely, friendly manner.
• Advise customers on maintenance care.
• Generate accurate estimates of repair orders.
• Establish and communicate completion times.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow procedures for customer follow-up.

Skills

Customer service

Phone skills

Computer skills

Job description

DARCARS of Rockville is now seeking Automotive Service Advisor / Writer.

As the Automotive Service Advisor / Writer, you will present, consult and sell automotive warranty products and repair services to customers in a professional manner while adhering to the manufacturer’s published maintenance schedule, requirements, and company policy. You will build rapport with customers to promote satisfaction and retention.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customers with a complete and accurate estimate of repair orders.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post‑follow‑up resulting in return visits, increased sales and excellent CSI.
• Follow the manufacturer’s warranty guidelines and procedures.
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s).
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding of all customer, company and manufacturer information, as well as customers’ vehicle and property.
• Manage in a fast‑paced work environment with limited supervision.

Qualifications

• Previous automotive Service Advisor experience highly preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver’s license.
• Must be able to pass pre‑employment screening (background).
• Must have strong customer service, phone and computer skills.

Benefits

• Competitive pay and opportunities for bonus.
• PTO and paid holidays.
• Employee discounts on vehicle purchases, parts and service repairs.
• Opportunities to join community service initiatives.

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug‑free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at‑will basis & subject to termination if dealership rules & regulations are violated.