Automotive Service Advisor & Writer — Customer Focused

Meineke | Marcor LLC; Shelbyville (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Meineke Car Care Center in Shelbyville, IN is seeking an Automotive Service Advisor to partner with our team and deliver exceptional customer service. You will write service estimates, schedule appointments, and communicate repair progress.

Ideal candidates bring strong communication, professional appearance, and knowledge of automotive systems; you will upsell services and collaborate with parts to keep vehicles moving.

Qualifications

• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Strong automotive knowledge or related experience.
• Commitment to being a team player.

Responsibilities

• Schedule customer service appointments.
• Greeting customers in a professional manner.
• Accurate write-up of customer concerns.
• Convey expected costs and obtain approval for repairs.
• Tracking of the vehicle and communicating progress to the customer.
• Maintaining excellent customer satisfaction.
• Performing any additional task assigned by management.
• Upsell additional services or accessories as appropriate.
• Collaborate with the parts department to order necessary parts for repairs.

Skills

Excellent communication

Professional appearance

Positive attitude

Team player

Strong automotive knowledge

Tools

Service writing software

Job description

Meineke Car Care Center in Shelbyville, IN is seeking an Automotive Service Advisor to partner with our team and deliver exceptional customer service. You will write service estimates, schedule appointments, and communicate repair progress.

Ideal candidates bring strong communication, professional appearance, and knowledge of automotive systems; you will upsell services and collaborate with parts to keep vehicles moving.