Automotive Service Advisor

Meineke | Marcor LLC; Shelbyville (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Meineke Car Care Center in Shelbyville, IN is seeking an Automotive Service Advisor to partner with our team and deliver exceptional customer service. You will write service estimates, schedule appointments, and communicate repair progress.

Ideal candidates bring strong communication, professional appearance, and knowledge of automotive systems; you will upsell services and collaborate with parts to keep vehicles moving.

Qualifications

• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Strong automotive knowledge or related experience.
• Commitment to being a team player.

Responsibilities

• Schedule customer service appointments.
• Greeting customers in a professional manner.
• Accurate write-up of customer concerns.
• Convey expected costs and obtain approval for repairs.
• Tracking of the vehicle and communicating progress to the customer.
• Maintaining excellent customer satisfaction.
• Performing any additional task assigned by management.
• Upsell additional services or accessories as appropriate.
• Collaborate with the parts department to order necessary parts for repairs.

Skills

Excellent communication

Professional appearance

Positive attitude

Team player

Strong automotive knowledge

Tools

Service writing software

Job description

Invest in yourself and your career at Meineke Car Care Center. We provide the career guidance, training, & tools to help YOU succeed.

Meineke is looking for an experienced Automotive Service Advisor. To be successful in this position you will need to be reliable, professional, and ready to make a move toward a long-term career with unlimited earning potential. Our shop is a family, and we treat each employee as such.

Responsibilities:

• Schedule customer service appointments
• Greeting customers in a professional manner
• Accurate write-up of customer concerns
• Convey expected costs and obtain approval for repairs
• Tracking of the vehicle and communicating progress to the customer
• Maintaining excellent customer satisfaction
• Performing any additional task assigned by management
• Automotive Service Advisor / Writer Qualifications:
• Excellent communication skills
• Professional appearance
• Positive attitude
• Strong automotive knowledge or previous automotive-related experience
• Commitment to being a team player

• Maintain accurate records of customer interactions, service history, and repairs performed
• Follow up with customers to ensure satisfaction and address any concerns
• Upsell additional services or accessories as appropriate
• Collaborate with the parts department to order necessary parts for repairs

Requirements:

• Previous experience in automotive service advising or related field preferred
• Strong knowledge of auto body repair, vehicle maintenance, and mechanical systems
• Excellent communication and interpersonal skills
• Ability to build rapport with customers and provide exceptional customer service
• Proficient in using computer software for service writing and estimates
• Detail-oriented with strong organizational skills
• Valid driver's license

Please note that all positions at our dealership are paid positions. We value our employees' contributions and offer competitive compensation packages.