Automotive Service Advisor/Writer: Customer Focus

Darcars; Lanham (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay and bonus opportunities

Comprehensive benefits plan including 401k

PTO and paid holidays

Employee discounts on vehicle purchases and services

Community service initiatives

Job summary

A reputable automotive service provider in Lanham, MD, is looking for an experienced Automotive Service Advisor / Writer. This position involves consulting with customers about automotive warranty products and repair services while ensuring high levels of customer satisfaction. Responsibilities include generating repair estimates, maintaining service appointments, and advising customers on vehicle maintenance. Candidates should possess strong customer service skills and preferably have prior experience as a service advisor.

Qualifications

• Minimum of eighteen years of age.
• Valid driver's license required.
• Previous automotive Service Advisor experience highly preferred.

Responsibilities

• Greet customers and obtain vehicle information.
• Advise on vehicle maintenance according to specifications.
• Generate accurate estimates of repair orders.
• Communicate completion times of repairs.

Skills

Customer service skills

Phone skills

Computer skills

Rapport building

Job description

A reputable automotive service provider in Lanham, MD, is looking for an experienced Automotive Service Advisor / Writer. This position involves consulting with customers about automotive warranty products and repair services while ensuring high levels of customer satisfaction. Responsibilities include generating repair estimates, maintaining service appointments, and advising customers on vehicle maintenance. Candidates should possess strong customer service skills and preferably have prior experience as a service advisor.