Automotive Service Advisor — Customer Experience Champion

Christian Brothers Automotive; Baton Rouge (LA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Closed every weekend to spend time with family

Employer-paid financial wellness program

Paid vacation and holidays

Health care benefits available

Ongoing training and career advancement

Weekly team lunches

Job summary

A leading automotive service provider in Baton Rouge is seeking an Automotive Service Advisor/Writer. In this pivotal role, you will guide guests through the repair process, ensuring their satisfaction. The ideal candidate will have automotive customer service experience, proficiency in automotive applications, and a valid driver's license. This position is full-time, focusing on building long-term relationships with customers and assisting them effectively throughout their vehicle service journey.

Qualifications

• Current driver’s license required.
• Proficiency in Windows-based software and automotive applications.
• Experience in automotive customer service or advisory roles.

Responsibilities

• Greet every guest with hospitality and respect.
• Present repair solutions in an easy-to-understand manner.
• Manage the store's workflow effectively.
• Sell services with honesty and integrity.
• Build long-term relationships with customers.
• Communicate clearly and professionally on the phone.
• Assist team members as needed.

Skills

Proficiency in Windows-based software

Automotive customer service experience

Current driver's license

Job description

A leading automotive service provider in Baton Rouge is seeking an Automotive Service Advisor/Writer. In this pivotal role, you will guide guests through the repair process, ensuring their satisfaction. The ideal candidate will have automotive customer service experience, proficiency in automotive applications, and a valid driver's license. This position is full-time, focusing on building long-term relationships with customers and assisting them effectively throughout their vehicle service journey.