Automotive Service Advisor & Warranty Consultant

DARCARS Automotive Group; Rockville (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay and bonuses

PTO and paid holidays

Employee discounts on purchases and services

Community service initiatives

Job summary

A leading automotive service dealership is seeking an experienced Automotive Service Advisor / Writer in Rockville, Maryland. This role involves engaging customers, providing repair estimates, and ensuring satisfaction while adhering to company policies. Candidates should have strong customer service skills, necessary licensing, and preferably previous experience as a Service Advisor. The company offers competitive pay, bonuses, PTO, and employee discounts on vehicle purchases and services.

Qualifications

• Previous automotive Service Advisor experience highly preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver’s license.
• Must be able to pass pre-employment screening.

Responsibilities

• Greet customers in a timely, friendly manner.
• Advise customers on maintenance care.
• Generate accurate estimates of repair orders.
• Establish and communicate completion times.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow procedures for customer follow-up.

Skills

Customer service

Phone skills

Computer skills

Job description

A leading automotive service dealership is seeking an experienced Automotive Service Advisor / Writer in Rockville, Maryland. This role involves engaging customers, providing repair estimates, and ensuring satisfaction while adhering to company policies. Candidates should have strong customer service skills, necessary licensing, and preferably previous experience as a Service Advisor. The company offers competitive pay, bonuses, PTO, and employee discounts on vehicle purchases and services.