Automotive Service Advisor & Writer: Customer-Driven Auto Care

Anderson Automotive Collision Center; Grand Island (NE); On-site; USD 42,000 - 66,000; Full time

Job summary

Anderson Auto Group in Nebraska seeks an energetic Automotive Service Advisor/Writer to bridge customers and technicians, ensuring a smooth intake to service completion. You will leverage mechanical knowledge to assess needs and communicate options clearly, driving satisfaction and repeat business.

You will greet customers, document issues, prepare repair estimates, and coordinate with technicians to prioritize work while maintaining accurate records and delivering exceptional service daily.

Qualifications

• Proven experience as a Service Advisor or Service Writer in an automotive dealership or repair shop.
• Strong mechanical knowledge with familiarity in automotive diagnostics and repair procedures.
• Excellent client communication skills with a focus on customer satisfaction.
• Ability to upsell services confidently while maintaining integrity and transparency.
• Dealership experience is highly preferred; automotive service or technician experience is a plus.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers warmly, listen to their concerns, and accurately document vehicle issues
• Prepare detailed repair estimates using estimating software and communicate options clearly to customers
• Upsell additional services or repairs that enhance vehicle safety, performance, or longevity
• Coordinate with technicians to prioritize repairs and ensure timely completion of services
• Maintain thorough records of all service transactions, including cash handling and invoicing
• Provide exceptional customer service by explaining repairs, answering questions, and ensuring customer satisfaction

Skills

Customer service

Mechanical knowledge

Communication skills

Upsell opportunities

Valid driver's license

Dealership experience

Job description

Anderson Auto Group in Nebraska seeks an energetic Automotive Service Advisor/Writer to bridge customers and technicians, ensuring a smooth intake to service completion. You will leverage mechanical knowledge to assess needs and communicate options clearly, driving satisfaction and repeat business.

You will greet customers, document issues, prepare repair estimates, and coordinate with technicians to prioritize work while maintaining accurate records and delivering exceptional service daily.