Automotive Service Advisor/Writer - Drive Customer Success

Anderson Chrysler Dodge Jeep Ram of Grand Island; Grand Island (NE); Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

Anderson Auto Group in Grand Island, Nebraska, is seeking an energetic Automotive Service Advisor/Writer to connect customers with our service team, from vehicle intake to service completion. You will use estimating software to prepare repair quotes, clearly present options, and upsell when appropriate, while maintaining accurate records and delivering exceptional customer service.

The ideal candidate has proven dealership experience, strong mechanical knowledge, excellent communication, and a

Qualifications

• Proven experience as a Service Advisor or Service Writer in an automotive dealership or repair shop.
• Strong mechanical knowledge with familiarity in automotive diagnostics and repair procedures.
• Excellent client communication skills with a focus on customer satisfaction.
• Ability to upsell services confidently while maintaining integrity and transparency.
• Dealership experience is highly preferred; automotive service or technician experience is a plus.
• Valid driver’s license with a clean driving record.

Responsabilités

• Greet customers, listen to concerns, and document vehicle issues.
• Prepare detailed repair estimates using estimating software and communicate options clearly.
• Upsell additional services or repairs that enhance vehicle safety, performance, or longevity.
• Coordinate with technicians to prioritize repairs and ensure timely completion.
• Maintain thorough records of all service transactions, including invoicing.
• Provide exceptional customer service by explaining repairs and answering questions.

Connaissances

Customer service

Communication skills

Upselling

Mechanical knowledge

Automotive diagnostics

Dealership experience

Valid driver's license

Outils

Estimating software

Invoicing software

Description du poste

Anderson Auto Group in Grand Island, Nebraska, is seeking an energetic Automotive Service Advisor/Writer to connect customers with our service team, from vehicle intake to service completion. You will use estimating software to prepare repair quotes, clearly present options, and upsell when appropriate, while maintaining accurate records and delivering exceptional customer service.

The ideal candidate has proven dealership experience, strong mechanical knowledge, excellent communication, and a