Automotive Service Advisor/Writer

Anderson Automotive Collision Center; Grand Island (NE); On-site; USD 42,000 - 66,000; Full time

Job summary

Anderson Auto Group in Nebraska seeks an energetic Automotive Service Advisor/Writer to bridge customers and technicians, ensuring a smooth intake to service completion. You will leverage mechanical knowledge to assess needs and communicate options clearly, driving satisfaction and repeat business.

You will greet customers, document issues, prepare repair estimates, and coordinate with technicians to prioritize work while maintaining accurate records and delivering exceptional service daily.

Qualifications

• Proven experience as a Service Advisor or Service Writer in an automotive dealership or repair shop.
• Strong mechanical knowledge with familiarity in automotive diagnostics and repair procedures.
• Excellent client communication skills with a focus on customer satisfaction.
• Ability to upsell services confidently while maintaining integrity and transparency.
• Dealership experience is highly preferred; automotive service or technician experience is a plus.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers warmly, listen to their concerns, and accurately document vehicle issues
• Prepare detailed repair estimates using estimating software and communicate options clearly to customers
• Upsell additional services or repairs that enhance vehicle safety, performance, or longevity
• Coordinate with technicians to prioritize repairs and ensure timely completion of services
• Maintain thorough records of all service transactions, including cash handling and invoicing
• Provide exceptional customer service by explaining repairs, answering questions, and ensuring customer satisfaction

Skills

Customer service

Mechanical knowledge

Communication skills

Upsell opportunities

Valid driver's license

Dealership experience

Job description

Company Overview

Anderson Auto Group is dedicated to providing exceptional automotive services across Nebraska and Missouri, fostering a positive work environment that encourages personal and professional growth. We prioritize training, a strong team culture, and opportunities for advancement, believing that happy employees lead to satisfied customers.

Job Summary

We are seeking an energetic and detail-oriented Automotive Service Advisor/Writer to join our dynamic team. In this role, you will serve as the vital link between customers and our service technicians, ensuring a seamless experience from vehicle intake to service completion. Your enthusiasm for automotive repair and customer service will drive customer satisfaction and repeat business, while your mechanical knowledge will help accurately assess vehicle needs and communicate effectively with clients.

Duties

• Greet customers warmly, listen to their concerns, and accurately document vehicle issues
• Prepare detailed repair estimates using estimating software and communicate options clearly to customers
• Upsell additional services or repairs that enhance vehicle safety, performance, or longevity
• Coordinate with technicians to prioritize repairs and ensure timely completion of services
• Maintain thorough records of all service transactions, including cash handling and invoicing
• Provide exceptional customer service by explaining repairs, answering questions, and ensuring customer satisfaction

Qualifications

• Proven experience as a Service Advisor or Service Writer in an automotive dealership or repair shop
• Strong mechanical knowledge with familiarity in automotive diagnostics and repair procedures
• Excellent client communication skills with a focus on customer satisfaction
• Ability to upsell services confidently while maintaining integrity and transparency
• Dealership experience is highly preferred; automotive service or technician experience is a plus
• Valid driver’s license with a clean driving record

Join our team to be part of a vibrant company that values your expertise and dedication. Bring your automotive knowledge and passion for customer service to help us deliver top-tier service every day!