Automotive Service Advisor & Writer | Base + Commission

Christian Brothers Automotive; Liberty Lake (WA); On-site; USD 61,000 - 93,000; Full time

Benefits offered by this job

Up To $65-90k+ for Highly Qualified

Closed Every Weekend To Spend Time

Team Performance Bonuses

Financial Wellness Program and App

Paid Vacation & Holidays

Healthcare Benefits

Matching Retirement Plans

Training Points Rewards

Flywheel Learning System

Employee Appreciation Events

Chaplains Care Support

Team Lunches

Locally Owned and Operated

Job summary

Christian Brothers Automotive in Washington state is seeking an Automotive Service Advisor/Writer to guide guests through the repair process and keep them informed from intake to completion. You will be the trusted face our guests rely on for assistance with their vehicles, ensuring satisfaction and clear communication at every step.

Responsibilities include greeting guests, presenting repair options, and coordinating store workflow while maintaining a positive team environment and professional

Qualifications

• Experience in an automotive customer service or service write/advisor role.
• Proficiency with Windows-based software and automotive store applications.
• Driving record acceptable to our current insurance carrier.

Responsibilities

• Greet guests with hospitality and respect.
• Present the best repair solutions in an understandable way.
• Manage store workflow efficiently.
• Sell services while maintaining honesty and integrity.
• Maintain a positive team atmosphere.
• Communicate clearly on the phone.
• Build long-term relationships with customers.
• Direct and participate in customer service activities.
• Assist in transporting guests in CBA branded vehicle.
• Ensure repairs meet specifications.
• Collaborate with team and assist others as needed.

Skills

Customer service focus

Automotive service experience

Windows-based software proficiency

Education

No formal education requirements

Tools

Windows-based software

Job description

Christian Brothers Automotive in Washington state is seeking an Automotive Service Advisor/Writer to guide guests through the repair process and keep them informed from intake to completion. You will be the trusted face our guests rely on for assistance with their vehicles, ensuring satisfaction and clear communication at every step.

Responsibilities include greeting guests, presenting repair options, and coordinating store workflow while maintaining a positive team environment and professional