Automotive Service Advisor & Guest Experience Writer

Christian Brothers Automotive; Irving (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Closed weekends

Paid vacation

Healthcare benefits

Matching retirement plans

Training opportunities

Chaplain care

Training points store access

Job summary

Christian Brothers Automotive in Irving, TX is seeking an Automotive Service Advisor / Writer to greet guests, discuss repair options, and guide them through the repair process to ensure satisfaction with every visit.

The role focuses on delivering clear communication, coordinating the shop workflow, and building lasting relationships with customers while maintaining a positive, team-oriented environment.

Qualifications

• Driving record acceptable to our current insurance carrier.
• Proficiency in Windows-based computer software and automotive store applications.
• 3 years experience in Automotive Customer Service and or in an Automotive Service sales role preferred.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect.
• Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear professional manner.
• Build long-term relationships between the store, yourself and the guest.
• Directs, coordinates, and participates in performing customer service activities.
• Shuttle guests as needed.
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Skills

Customer service

Communication

Tools

Windows-based software

Automotive store applications

Job description

Christian Brothers Automotive in Irving, TX is seeking an Automotive Service Advisor / Writer to greet guests, discuss repair options, and guide them through the repair process to ensure satisfaction with every visit.

The role focuses on delivering clear communication, coordinating the shop workflow, and building lasting relationships with customers while maintaining a positive, team-oriented environment.