Customer-Centric Automotive Service Advisor

Christian Brothers Automotive Corporation; Northern (KY); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Christian Brothers Automotive is seeking an Automotive Service Advisor / Writer to greet guests, explain repair options, and guide them through the service process. You will keep customers informed about vehicle status and ensure satisfaction before they leave.

Responsibilities include leveraging Windows-based software and store applications, coordinating with technicians, and helping drive service sales. A current driver’s license and a preferred associate degree are encouraged.

Qualifications

• Must have customer-facing experience in automotive service environments.
• Proven ability to drive service sales and upsell when appropriate.
• Proficiency with Windows-based computer software and automotive store applications.

Responsibilities

• Greet guests and explain repair options to customers.
• Keep customers informed about vehicle status and progress.
• Assist with service sales and complete documentation for repairs.

Skills

Customer service experience

Service sales experience

Windows-based software

Education

Associate degree preferred

Tools

Automotive store applications

Job description

Christian Brothers Automotive is seeking an Automotive Service Advisor / Writer to greet guests, explain repair options, and guide them through the service process. You will keep customers informed about vehicle status and ensure satisfaction before they leave.

Responsibilities include leveraging Windows-based software and store applications, coordinating with technicians, and helping drive service sales. A current driver’s license and a preferred associate degree are encouraged.