Automotive Service Advisor Writer

JJS Auto Service Center LLC; Waldorf (MD); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance (including dental and vision)

Retirement savings plan

Paid training and career development opportunities

Job summary

JJS Auto Service Center LLC in Waldorf, MD is hiring an Automotive Service Advisor. This role requires over 5 years of experience and strong communication skills. Responsibilities include assisting customers, managing appointments, and promoting maintenance plans. The position offers a salary of $75,000 to $150,000+, along with benefits like 401(k), performance bonuses, and health insurance. Join our growing team and contribute to a positive shop culture.

Qualifications

• 5+ years of experience as a Service Advisor.
• Strong communication and customer service skills.
• Solid knowledge of automotive systems and repair processes.

Responsibilities

• Greet and assist customers with repair and maintenance concerns.
• Schedule and manage service appointments.
• Communicate clearly with customers about diagnostics and repair needs.
• Work with technicians to coordinate service recommendations.
• Maintain accurate repair orders and service records.
• Identify upsell opportunities and promote maintenance plans.
• Support team performance and contribute to a positive shop culture.

Skills

Strong communication and customer service skills

Solid knowledge of automotive systems and repair processes

Team leadership experience

Experience with service software such as Tekmetric or Mitchell

Education

ASE certification preferred but not required

Job description

Automotive Service Advisor / Writer - Join our rapidly growing Team today!

Waldorf, MD

Compensation: $75,000 – $150,000+ per year (Salary + Bonus)

Responsibilities

• Greet and assist customers with repair and maintenance concerns
• Schedule and manage service appointments
• Communicate clearly with customers about diagnostics and repair needs
• Work with technicians to coordinate service recommendations
• Maintain accurate repair orders and service records
• Identify upsell opportunities and promote maintenance plans
• Support team performance and contribute to a positive shop culture

Qualifications

• 5+ years of experience as a Service Advisor
• Strong communication and customer service skills
• Solid knowledge of automotive systems and repair processes
• Team leadership experience is a plus
• Familiarity with service software such as Tekmetric or Mitchell
• ASE certification preferred but not required

Benefits

• 401(k)
• Bonus based on performance
• Health insurance (including dental and vision)
• Retirement savings plan
• Paid training and career development opportunities
• Training & development