Automotive Service Advisor — World-Class Customer Care

Victory Honda Peoria; Peoria (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Opportunity for Advancement

Job summary

Victory Honda Peoria is seeking an Automotive Service Advisor to serve as the primary communication point for service and repair activities. This role involves managing customer expectations, scheduling service, and ensuring quality control on repairs.

The ideal candidate will have a high school diploma or GED, customer service experience, and a strong communication skill set. Competitive pay and medical benefits are offered in a professional, drug-free workplace.

Qualifications

• Customer service experience in an automotive setting is preferred.
• Must possess a valid driver's license with a clean driving record.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Schedule service appointments for customers.
• Communicate vehicle repair status to customers.
• Manage customer expectations regarding service delivery.
• Conduct quality control checks on completed repairs.
• Stay updated on vehicle warranties and technical service bulletins.

Skills

Customer service orientation

Communication skills

Knowledge of vehicle operation

Basic computer skills

Education

High school diploma or GED

Job description

Victory Honda Peoria is seeking an Automotive Service Advisor to serve as the primary communication point for service and repair activities. This role involves managing customer expectations, scheduling service, and ensuring quality control on repairs.

The ideal candidate will have a high school diploma or GED, customer service experience, and a strong communication skill set. Competitive pay and medical benefits are offered in a professional, drug-free workplace.