Automotive Service Advisor | Up to $100k+ Yearly Earning Potential

Promotive; Wilmington (DE); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401(k) with company match

Paid vacation

PTO

Paid holidays

Ongoing training

Advancement opportunities

Job summary

Promotive in Wilmington, DE is seeking an Automotive Service Advisor to bridge customers and technicians and ensure a positive service experience. Base salary plus team commission with earning potential $60,000-$100,000+ based on experience.

You will greet customers, document issues, review DVIs, prepare estimates, order parts, and communicate with technicians to keep repairs on track. Full-time, Monday–Friday, 7:30 AM–5:00 PM.

Qualifications

• Previous Automotive Service Advisor experience required.
• Automotive industry experience strongly preferred.
• Excellent communication and customer service skills.
• Strong organization and multitasking abilities.
• Ability to explain technical information in an understandable way.
• Comfortable using shop management software and digital tools.
• Positive attitude with a team-first mindset.
• Ability to thrive in a fast-paced environment.
• Valid driver's license.

Responsibilities

• Greeting customers and building lasting relationships
• Listening carefully to customer concerns and documenting vehicle issues
• Creating accurate repair orders
• Reviewing Digital Vehicle Inspections (DVIs) with customers
• Explaining repair recommendations in a clear, easy-to-understand way
• Preparing estimates and obtaining repair approvals
• Communicating with technicians throughout the repair process
• Ordering parts and monitoring repair progress
• Providing updates from vehicle drop-off through pickup
• Delivering outstanding customer service on every visit
• Helping maintain an organized and efficient service department

Skills

Customer service

Communication

Organization

Multitasking

Explain technical information

Shop software

Team player

Fast-paced environment

Driver's license

Tools

Shop management software

Job description

Earn $60,000-$100,000+ Per Year (Based on Experience)

Are you passionate about helping people and enjoy the fast-paced automotive industry? We're looking for a customer-focused Automotive Service Advisor to join our growing team in Wilmington, DE area.

In this role, you'll be the bridge between our customers and technicians—helping customers understand their vehicle's needs, keeping repairs on track, and ensuring every visit is a positive experience. If you enjoy building relationships, solving problems, and working with a team that values honesty and quality, we'd love to hear from you.

What We Offer

• Earn $60,000-$100,000+ annually (Based on Experience)
• Base salary plus team commission
• Health Insurance
• Vision Insurance
• 401(k) with company match
• Paid vacation, PTO, and holidays
• Ongoing paid training
• Supportive, team-oriented work environment

What You'll Do

As an Automotive Service Advisor, you'll help create a seamless experience for every customer by:

• Greeting customers and building lasting relationships
• Listening carefully to customer concerns and documenting vehicle issues
• Creating accurate repair orders
• Reviewing Digital Vehicle Inspections (DVIs) with customers
• Explaining repair recommendations in a clear, easy-to-understand way
• Preparing estimates and obtaining repair approvals
• Communicating with technicians throughout the repair process
• Ordering parts and monitoring repair progress
• Providing updates from vehicle drop-off through pickup
• Delivering outstanding customer service on every visit
• Helping maintain an organized and efficient service department

What We're Looking For

• Previous Automotive Service Advisor experience required
• Automotive industry experience strongly preferred
• Excellent communication and customer service skills
• Strong organization and multitasking abilities
• Ability to explain technical information in a way customers understand
• Comfortable using shop management software and digital tools
• Positive attitude with a team-first mindset
• Ability to thrive in a fast-paced environment
• Valid driver's license

You'll Be Successful If You...

• Enjoy helping people and building trust
• Stay calm and organized during busy days
• Take pride in providing exceptional customer service
• Communicate effectively with both customers and technicians
• Work well independently while supporting your team
• Are motivated to learn and continue growing your career

Schedule

Full-Time

Monday-Friday

7:30 AM-5:00 PM

• Annual earning potential of $60,000-$100,000+ (Based on Experience)
• Base salary plus team commission
• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid vacation
• Paid Time Off (PTO)
• Paid holidays
• Ongoing training and professional development
• Advancement opportunities within a growing organization

Additional Requirements

Some positions may require a valid driver's license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client's lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.