Automotive Service Advisor

Group 1 Automotive, Inc.; Riverdale Park (MD); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Training and advancement opportunities

Pinnacle Awards Program

Job summary

Group 1 Automotive is seeking an Automotive Service Advisor to join our team. This role focuses on scheduling appointments, communicating with technicians, and delivering accurate estimates while keeping customers informed about vehicle status.

Ideal candidates have 2+ years of dealership Service Advisor experience, strong interpersonal and client-service skills, and a commitment to meeting goals. Weekend availability is required; compensation is commission-based depending on performance and

Qualifications

• 2+ years of dealership Service Advisor experience.
• Must be available to work Saturdays.
• Positive & Friendly Attitude.
• Interpersonal Communication skills.
• Strong desire to provide an exceptional client experience.
• Ability to achieve targeted goals.
• High School Diploma or equivalent.
• Must have a Valid Driver’s License.

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience
• Create transparent repair orders with accurate cost and time estimates
• Communicate with technicians and parts team to guarantee timely service completion
• Provide regular updates to customers on the status of their vehicle
• Maintain strong product knowledge to assist with service needs and warranty information

Skills

Service advisor experience

Interpersonal communication

Customer service

Goal oriented

Education

High School Diploma or equivalent

Job description

Overview

Group 1 Automotive is looking for a motivated and customer-focused Automotive Service Advisor to join our growing team. This role is ideal for individuals who thrive in a fast-paced environment, enjoy building customer relationships, and are passionate about delivering an exceptional service experience.

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience
• Create transparent repair orders with accurate cost and time estimates
• Communicate with technicians and parts team to guarantee timely service completion
• Provide regular updates to customers on the status of their vehicle
• Maintain strong product knowledge to assist with service needs and warranty information

Qualifications

• 2+ years of Automotive dealershipService Advisor experience is required.
• Must be available to work Saturday's
• Positive & Friendly Attitude
• Interpersonal Communication skills
• Strong desire to provide an exceptional client experience
• Ability to achieve targeted goals
• High School Diploma or equivalent
• Must have a Valid Driver’s License

Compensation: The compensation for this position is wholly commission-based. As a result, compensation may vary based on several factors, including individual performance and market conditions. The range in yearly compensation reasonably expected for this position is $60'000 - $100,000 / a year.

What We Offer:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Structured, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.