Automotive Service Advisor - Sterling McCall Acura

Group1 Automotive, Inc.; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401(k) plan with company match

Paid Time-Off

Employee Vehicle Purchase Program

Professional work environment with job training

Market-leading pay based on experience

Structured training opportunities

Job summary

A leading automotive retailer in Houston is seeking an experienced Automotive Service Advisor. The role requires strong service advisor experience and communication skills to ensure customer satisfaction. Responsibilities include scheduling appointments, creating repair orders, and updating customers on service status. Competitive pay and comprehensive benefits, including health insurance and a 401(k) plan, make this an excellent opportunity for dedicated professionals looking to accelerate their careers in automotive retail.

Qualifications

• 3–5+ years of Service Advisor experience with ability to be productive immediately.
• Strong understanding of dealership and service drive workflow.
• Confident in presenting maintenance and repair recommendations.

Responsibilities

• Schedule and confirm appointments for customer experience.
• Create transparent repair orders with accurate estimates.
• Communicate with technicians for timely service completion.

Skills

Service Advisor experience

Dealership processes

Communication skills

Organizational skills

Job description

Overview

Group 1 Automotive is a fast-growing leader in automotive retail, and we are looking to add qualified Automotive Service Advisor to our team at Sterling McCall Acura!

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience
• Create transparent repair orders with accurate cost and time estimates
• Communicate with technicians and parts team to guarantee timely service completion
• Provide regular updates to customers on the status of their vehicleMaintain strong product knowledge to assist with service needs and warranty information

Qualifications

• 3–5+ years of Service Advisor experience with ability to be productive immediately
• Strong understanding of dealership processes and full write-up-to-delivery workflow
• Proven ability to thrive in a fast-paced service drive
• Confident presenting maintenance and repair recommendations to clients
• Strong communication skills with a focus on delivering high CSI
• Highly organized with ability to manage WIP and follow-ups effectively
• Valid driver’s license with a clean driving record
• Must pass background check, MVR, and drug screening

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Market-leading pay based on experience plus bonuses
• Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom. If you are aligned with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

To learn more about our company, visit www.group1auto.com. Apply today or reference a qualified friend.

*All applicants must pass pre-employment testing to include background checks, MVR, and drug testing to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify