Automotive Service Advisor

Group1 Automotive, Inc.; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, and Disability insurance

401(k) plan with company match

Paid Time-Off

Job summary

Group1 Automotive, Inc. in Houston is seeking a Service Advisor to join their team. As a key point of contact for customers, you will guide them through their service experience, ensuring clarity and care. Responsibilities include scheduling and managing service appointments, creating detailed repair orders, and maintaining customer relationships.

The ideal candidate has strong communication skills and previous customer-facing experience, preferably in an automotive setting. The position includes a competitive pay structure and comprehensive benefits.

Qualifications

• Previous customer-facing sales experience is required.
• Automotive Service Advisor experience is a plus.
• Valid in-state driver’s license required.

Responsibilities

• Schedule and manage service appointments.
• Create detailed repair orders and provide cost estimates.
• Maintain strong product and warranty knowledge.

Skills

Customer-facing sales experience

Exceptional customer experience

Communication skills

Interpersonal skills

Fast-paced environment adaptability

Education

High School diploma or equivalent

Tools

Xtime

CDK

Job description

Overview

Group 1 Automotive is growing fast and seeking a Service Advisor to join our high-performing team! Our Service Advisors serve as a key point of contact for customers, helping guide them through their service experience with clarity and care. We’re looking for someone who takes pride in building trust, communicates effectively, and thrives in a team-driven environment that values both its employees and its customers.

*Must be willing to work Saturdays

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
• Create detailed repair orders with clear, transparent cost and time estimates
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
• Build and maintain long-term customer relationships to drive retention and repeat business

Qualifications

• Previous customer-facing sales experience is required (retail, outside sales, hospitality, etc.)
• Automotive Service Advisor experience is a big plus (dealership preferred)
• Xtime & CDK experience is a plus
• Strong desire to provide an exceptional customer experience
• Ability to achieve targeted goals
• Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
• High School diploma or equivalent
• Valid in-state driver’s license and must maintain an acceptable, safe driving record

We offer...

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Market-leading pay based on experience plus bonuses
• Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.