Service Advisor

Jim Hudson Acura Augusta; Martinez (GA); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Top performers can earn $65k-$100k

Guaranteed pay while training

Medical, Dental and Vision Insurance

$25K employer paid life insurance

Disability Insurance

401(k) retirement plan with employer**

Employee Assistance Program

Paid Vacation and Personal Leave

Paid Holidays

Flexible Scheduling

Job summary

Jim Hudson Acura Augusta seeks an experienced Service Advisor to join our team. You will greet customers, schedule appointments, and collaborate with technicians to identify required services using the vehicle history. You’ll explain recommended services and costs, and promote current promotions.

You’ll compute parts and labor costs, assist customers with questions, and ensure a thorough re-delivery check and repair-order quality. Equal opportunity employer.

Qualifications

• High school diploma or equivalent preferred.
• Automotive Service Advisor and/or dealership experience preferred.
• Valid in-state driver's license.
• Ability to pass pre-employment testing including background checks, MVR and drug test.

Responsibilities

• Schedule appointments with customers.
• Greet customers and make them feel welcome.
• Identify required services using the vehicle’s service history.
• Advise customers on necessary services and costs; inform about promotions.
• Compute cost of replacement parts and labor.
• Address customer questions and needs promptly and professionally.
• Ensure comprehensive re-delivery check of customer vehicle and completion of services.
• Review customer satisfaction survey results with service manager.
• Meet dealership standards for repair order production.

Skills

Scheduling

Customer greeting

Service recommendations

Cost estimation

Parts & labor

Customer queries

Quality checks

Satisfaction follow-up

Repair order standards

Education

High school diploma or equivalent

Job description

About this position

Automotive Service Advisors are needed now at Jim Hudson Acura. Business is booming, and we need to add to our team of service advisors to meet customer demand in our service centers. Our ideal candidates will be experienced Service Advisors with a great attitude, people skills and work ethic.

Are you ready to make some BIG Money in your career as a Service Advisor? Do you want to be rewarded for your hard work, experience, and expertise? Come work with us!

Jim Hudson Automotive Group, is a multi-franchise dealer group with all of the most popular brands: Audi, Cadillac, Buick, GMC, Lexus, Toyota, Chevrolet, Acura and Ford. Family owned and operated, we have served the greater Columbia area since 1980. Mr. Hudson's firm commitment to customer service has formed the foundation of all our great dealerships.

We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:

• Top Performers can earn $65k-$100k
• Guaranteed pay while training
• Company provided training and education
• Medical, Dental and Vision Insurance
• $25K employer paid life insurance
• Disability Insurance
• 401(k) retirement plan with employer match
• Employee Assistance Program
• Employee Assistance Fund
• Flexible Scheduling
• Corporate Chaplain
• Paid Vacation and Personal Leave
• Paid Holidays
• A positive and professional work environment

Service Advisor - Job Responsibilities:

• Schedule appointments with customers
• Greet customers and make them feel welcome!
• Work with customer and technician to identify required services using vehicle's service history
• Advise customers on necessary/suggested services and costs; advise of any current special promotions available
• Compute cost of replacement parts and labor
• Address customer's questions and needs promptly and professionally
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled
• Review results of customer satisfaction surveys with service manager
• Meet the dealership's standards for repair order production

Requirements

Service Advisor - Job Requirements:

• High school diploma or equivalent preferred
• Automotive Service Advisor and/or dealership experience preferred
• Valid in-state driver's license
• Professional personal appearance
• A 'People Person' with excellent communication skills
• All applicants must be authorized to work in the USA
• All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and pre-employment drug test.

We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.