Automotive Service Advisor - Group 1 Acura Sugar Land

Group 1 Automotive, Inc.; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & Disability Insurance

401(k) with Company Match

Paid Time off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Service Advisor University – Paid for by Group1

Job summary

Group1 Automotive, Inc. in Houston, Texas, is looking for an Automotive Service Advisor to join its growing team. The ideal candidate will manage service appointments, greet customers, and maintain strong relationships throughout the service process. Responsibilities include creating repair orders with clear estimates, recommending services, and providing updates to customers on the status of their vehicles. A positive attitude and prior service experience are preferred, along with a valid driver's license. The position offers a vibrant work environment and a structured career path.

Qualifications

• Prior Service Advisor experience preferred.
• Positive and friendly attitude.
• Strong desire to provide an exceptional client experience.

Responsibilities

• Schedule and manage service appointments for customers.
• Greet customers and document service needs.
• Create detailed repair orders with cost estimates.
• Recommend maintenance services based on vehicle condition.
• Communicate effectively with technicians on priorities.
• Provide updates to customers on repair status.
• Ensure customer satisfaction upon vehicle delivery.
• Maintain strong product and warranty knowledge.

Skills

Customer service orientation

Interpersonal communication

Basic computer skills

Education

High school diploma or equivalent

Job description

Overview

Group 1 Acura Sugar Land is growing and seeking a high-quality Automotive Service Advisor to join our team! This is an opportunity to represent the Acura brand in a high-performing dealership committed to excellence in both service and customer experience.

The ideal candidate is passionate about customer service, thrives in a fast-paced environment, and enjoys building strong relationships with customers throughout the service process.

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
• Create detailed repair orders with clear, transparent cost and time estimates
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
• Build and maintain long‑term customer relationships to drive retention and repeat business

Qualifications

• Prior Service Advisor experience preferred
• Positive and friendly attitude
• Interpersonal communication skills
• Basic computer skills
• Strong desire to provide an exceptional client experience
• Ability to achieve targeted goals
• High school diploma or equivalent
• Must have a valid driver’s license

Benefits

• Salary Based Pay Plan
• A Great Working Environment
• A Structured Career Path Leading to Management
• Service Advisor University – Paid for by Group1
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.