Automotive Service Advisor - Solve Needs & Boost Sales

Fleet Farm; West Bend (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Fleet Farm in Wisconsin is seeking an Auto Care Advisor to be at the center of a fast-paced environment, helping customers, solving problems, and recommending the right products and services.

You’ll engage customers to understand their automotive needs, schedule service appointments, prepare estimates, and explain costs and options, while promoting tires, parts, accessories, and automotive services. Fleet Farm is an Equal Employment Opportunity Employer.

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends and holidays.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.

Responsibilities

• Engage customers to understand automotive needs, provide knowledgeable guidance, and recommend products and services that best fit their vehicle and situation.
• Schedule service appointments, prepare estimates, and clearly explain recommended services, costs, and payment options.
• Promote and sell tires, parts, accessories, and automotive services based on customer needs.
• Maintain knowledge of automotive products, services, and basic maintenance, including oil changes, fluid checks, and battery installation.
• Support Auto Care Center events, promotions, loyalty programs, and other Fleet Farm initiatives while ensuring services are completed accurately and to a high standard.

Skills

Customer-focused

Flexible schedule

Lift up to 50 lbs

16+ with valid driver's license

Auto service experience

Education

High School Diploma or GED

Job description

Fleet Farm in Wisconsin is seeking an Auto Care Advisor to be at the center of a fast-paced environment, helping customers, solving problems, and recommending the right products and services.

You’ll engage customers to understand their automotive needs, schedule service appointments, prepare estimates, and explain costs and options, while promoting tires, parts, accessories, and automotive services. Fleet Farm is an Equal Employment Opportunity Employer.