Auto Service Advisor - Customer-First, Flexible Schedule

Jobtome; Fond du Lac (WI); On-site; USD 25,000 - 36,000; Full time

Job summary

Fleet Farm is seeking an Auto Service Advisor in Fond du Lac, WI. You will work with customers to identify vehicle needs, verify warranty coverage, develop estimates, and create repair orders while providing outstanding service in a fast-paced automotive service environment.

The role requires a high school diploma or GED, flexibility to work days, nights, weekends, and holidays, and the ability to lift up to 50 lbs. Prior customer-focused or automotive service experience is preferred.

Qualifications

• Customer-focused attitude and can-do work ethic.
• Ability to learn basic mechanical tasks and discuss vehicle needs clearly.
• Previous experience in a customer-facing role preferred.

Responsibilities

• Answer phones promptly and courteously, and reference service specials and offers.
• Schedule service appointments for customers.
• Develop service estimates by costing materials, supplies and labor.
• Create repair orders and maintain accurate records.
• Promote and sell automotive products and services that meet customer needs.
• Assist customers with questions and resolve issues to ensure satisfaction.
• Assist in event preparations and promotions.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Job description

Fleet Farm is seeking an Auto Service Advisor in Fond du Lac, WI. You will work with customers to identify vehicle needs, verify warranty coverage, develop estimates, and create repair orders while providing outstanding service in a fast-paced automotive service environment.

The role requires a high school diploma or GED, flexibility to work days, nights, weekends, and holidays, and the ability to lift up to 50 lbs. Prior customer-focused or automotive service experience is preferred.