Automotive Service Advisor | Sign-On Bonus Eligible

Toyota of Urbana; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Sign-on bonus up to $3,000

Top pay plans with incentives

Medical, Dental, Vision Insurance

401k and additional benefits

Accrued Vacation Time

Training with specialists

Job summary

Ed Napleton Automotive Group, located at Volkswagen of Orlando, is seeking a Service Advisor to liaise with customers and technicians, providing repair recommendations and clear progress updates. The role emphasizes excellent customer service and accurate cost/time estimates, with strong communication and teamwork.

In this position, you will handle repair orders, coordinate with service staff, and utilize advanced Fixed Operations technology to optimize service delivery.

Qualifications

• Exceptional customer service skills with focus on CSI results.
• Tech-savvy and able to learn and utilize dealership tech systems.
• Prior experience as an Automotive Service Advisor is a plus but not required.

Responsibilities

• Work with customers to determine vehicle maintenance needs.
• Write repair orders with transparent cost and time estimates.
• Provide timely, clear communication to customers throughout the service process.
• Coordinate with Technicians and Parts to ensure timely completion of work.
• Maintain a positive attitude and strong work ethic with customers and coworkers.
• Utilize Fixed Operations technology to support service delivery.

Skills

Customer service

Communication

Auto industry knowledge

Tools

CDK

Mykaarma

Job description

Ed Napleton Automotive Group, located at Volkswagen of Orlando, is seeking a Service Advisor to liaise with customers and technicians, providing repair recommendations and clear progress updates. The role emphasizes excellent customer service and accurate cost/time estimates, with strong communication and teamwork.

In this position, you will handle repair orders, coordinate with service staff, and utilize advanced Fixed Operations technology to optimize service delivery.