Automotive Service Advisor

Ed Napleton Automotive Group; Kissimmee (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Top compensation plans

Family Owned and Operated – 90+ years 

Medical, Dental, Vision Insurance, 401

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and ?

Fantastic Growth Opportunities

Job summary

Ed Napleton Automotive Group in Kissimmee, FL is seeking a Service Advisor to act as the liaison between customers and technicians, presenting repair recommendations and ensuring clear communication throughout the service process.

You will work in Napleton's Kissimmee CDJR’s Service Lane, writing repair orders with transparent estimates and maintaining exceptional customer service from drop-off to pickup. Experience is welcome but not required; background checks will be conducted.

Qualifications

• Exceptional customer service skills.
• Tech-savvy and able to learn new Fixed Operations software.
• Previous automotive Service Advisor experience is a plus but not required.
• Willingness to undergo a background check per local laws.
• 18+ years of age to comply with driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Skills

Customer service

Tech literacy

Automotive service advisor experience

Job description

The Ed Napleton Automotive Group is looking for our nextServiceAdvisor. Located at Napleton's Kissimmee CDJR, theService Advisoris a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Top compensation plans!
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws