Auto Service Advisor: Customer-Driven & Tech-Savvy

Ed Napleton Automotive Group; Kissimmee (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Top compensation plans

Family Owned and Operated – 90+ years 

Medical, Dental, Vision Insurance, 401

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and ?

Fantastic Growth Opportunities

Job summary

Ed Napleton Automotive Group in Kissimmee, FL is seeking a Service Advisor to act as the liaison between customers and technicians, presenting repair recommendations and ensuring clear communication throughout the service process.

You will work in Napleton's Kissimmee CDJR’s Service Lane, writing repair orders with transparent estimates and maintaining exceptional customer service from drop-off to pickup. Experience is welcome but not required; background checks will be conducted.

Qualifications

• Exceptional customer service skills.
• Tech-savvy and able to learn new Fixed Operations software.
• Previous automotive Service Advisor experience is a plus but not required.
• Willingness to undergo a background check per local laws.
• 18+ years of age to comply with driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Skills

Customer service

Tech literacy

Automotive service advisor experience

Job description

Ed Napleton Automotive Group in Kissimmee, FL is seeking a Service Advisor to act as the liaison between customers and technicians, presenting repair recommendations and ensuring clear communication throughout the service process.

You will work in Napleton's Kissimmee CDJR’s Service Lane, writing repair orders with transparent estimates and maintaining exceptional customer service from drop-off to pickup. Experience is welcome but not required; background checks will be conducted.