Automotive Service Advisor

Toyota of Urbana; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Sign-on bonus up to $3,000

Top pay plans with incentives

Medical, Dental, Vision Insurance

401k and additional benefits

Accrued Vacation Time

Training with specialists

Job summary

Ed Napleton Automotive Group, located at Volkswagen of Orlando, is seeking a Service Advisor to liaise with customers and technicians, providing repair recommendations and clear progress updates. The role emphasizes excellent customer service and accurate cost/time estimates, with strong communication and teamwork.

In this position, you will handle repair orders, coordinate with service staff, and utilize advanced Fixed Operations technology to optimize service delivery.

Qualifications

• Exceptional customer service skills with focus on CSI results.
• Tech-savvy and able to learn and utilize dealership tech systems.
• Prior experience as an Automotive Service Advisor is a plus but not required.

Responsibilities

• Work with customers to determine vehicle maintenance needs.
• Write repair orders with transparent cost and time estimates.
• Provide timely, clear communication to customers throughout the service process.
• Coordinate with Technicians and Parts to ensure timely completion of work.
• Maintain a positive attitude and strong work ethic with customers and coworkers.
• Utilize Fixed Operations technology to support service delivery.

Skills

Customer service

Communication

Auto industry knowledge

Tools

CDK

Mykaarma

Job description

*Up to $3,000 Sign-On Bonus for High-Performing Advisor*

The EdNapleton Automotive Group is looking for our next ServiceAdvisor. Located at Volkswagen of Orlando, the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

• Top of market pay plans! This includes incentive-based pay, so your skills and efforts drive your income.
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401k and additional benefits
• Accrued Vacation Time
• Up to $3,000 Sign-On Bonus*
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills - Ensuring strong CSI results
• Tech Savvy- able to learn and utilize technology
• CDK and Mykaarma experience is a plus
• Previous Automotive Service Advisor Experience is a plus but not required
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

*May be eligible for sign-on bonus. Based on Experience