Service Advisor | $3K Sign-On Bonus & Growth

Volkswagen-of-Orlando; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Top of market pay plans

Family Owned and Operated- 90+ years

Medical, Dental, and Vision Insurance

401k and additional benefits

Accrued Vacation Time

Up to $3,000 Sign-On Bonus

Discounts on products, services, and a

Extensive and ongoing training with/

Job summary

Volkswagen of Orlando is seeking a Service Advisor to act as the liaison between customers and the service team. You will present vehicle repair recommendations and maintain transparent communication from drop-off to completion.

This on-site role offers opportunities for growth within one of the nation’s leading automotive groups. We value exceptional customer service, a tech-savvy mindset, and a positive team attitude.

Qualifications

• Exceptional customer service skills and ability to communicate clearly with customers and technicians.
• Tech-savvy with a willingness to learn dealership technology and processes.
• CDK and Mykaarma experience are a plus.
• Previous automotive service advisor experience is a plus but not required.
• Must be 18 years of age or older to comply with company driving policy.

Responsibilities

• Work with customers to ensure vehicle maintenance needs are met.
• Write repair orders with transparent cost and time estimates.
• Provide timely and clear communication to customers throughout the service process.
• Coordinate with technicians and parts to ensure timely completion of work.
• Maintain a positive attitude and strong work ethic with customers and coworkers.
• Utilize Fixed Operations technology to enhance service delivery.

Skills

Customer Service

Technical aptitude

CDK experience

Mykaarma experience

Service Advisor experience

Age 18+

Tools

CDK

Mykaarma

Job description

Volkswagen of Orlando is seeking a Service Advisor to act as the liaison between customers and the service team. You will present vehicle repair recommendations and maintain transparent communication from drop-off to completion.

This on-site role offers opportunities for growth within one of the nation’s leading automotive groups. We value exceptional customer service, a tech-savvy mindset, and a positive team attitude.