Automotive Service Advisor / Service Writer

Team Chevrolet GMC Salisbury; Salisbury (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Team Automotive in Salisbury, NC is seeking a driven Service Advisor to connect customers with our service team. You will identify vehicle needs, present service options, and ensure every interaction upholds the Team Automotive standard.

The role emphasizes relationship-building and customer satisfaction. A fast-paced, in-person work environment is expected, with room for growth based on performance and service sales results.

Qualifications

• Customer-focused attitude with excellent communication skills.
• Strong organization and follow-through.
• Automotive service experience preferred but not required.
• Desire to grow professionally and contribute to a team.

Responsibilities

• Welcome customers with a professional, friendly demeanor.
• Listen to concerns and document vehicle needs accurately.
• Explain recommended maintenance and repairs clearly.
• Communicate updates between customers and technicians.
• Follow up to ensure customer satisfaction and retention.

Skills

Customer service

Communication

Organization

Team oriented

Growth mindset

Job description

Service Advisor – Team AutomotiveNO SATURDAYS or SUNDAYS!!!HOURS ARE MONDAY - FRIDAY, 7:30 AM - 7:00 PM - SCHEDULE WILL ROTATETeam Automotive is looking for a driven, customer-focused Service Advisor to join our growing team. This is an excellent opportunity for someone who enjoys building relationships, helping customers, and being rewarded for their performance.Compensation & Benefits:Our Service Advisors have the opportunity to earn strong income through a tiered commission structure that rewards performance, customer satisfaction, and results. The more you grow, the more you earn!Tiered Commission Opportunities Include:Increased earning potential based on individual performance and service sales resultsAdditional rewards for achieving monthly goalsUnlimited opportunity for growth and advancementCompetitive pay package designed for motivated professionalsYour Role as a Service Advisor:As the connection between our customers and service team, you will play a key role in creating an exceptional ownership experience. You will help customers understand their vehicle needs, recommend services, and ensure every interaction reflects the Team Automotive standard.What You’ll Do:Welcome customers and provide a professional, friendly experienceListen to customer concerns and accurately document vehicle needsExplain recommended maintenance and repairs clearlyCommunicate updates between customers and techniciansFollow up with customers to ensure satisfactionBuild lasting relationships that keep customers coming backWork with a team focused on delivering outstanding resultsWhat We’re Looking For:Customer-focused attitude with excellent communication skillsStrong organization and follow-throughAbility to thrive in a fast-paced environmentAutomotive service experience preferred but not requiredA positive attitude and desire to grow professionallySomeone who takes ownership and wants to win as part of a teamWhy Team Automotive?At Team Automotive, we believe success starts with taking care of our customers and our people. Our culture is built around five core values:Own It: Take full ownership of every problem and opportunity while operating with integrity and honesty.Lead with Love: Ensure every business action and customer interaction is wrapped in care and empathy.Do the Right Thing: Make ethical, principled decisions regardless of the circumstance.Grow or Die: Commit to continuous learning, professional development, and constant improvement.Be a Team Player: Support each other, collaborate, and celebrate winning together.If you are looking for a career where your effort is recognized, your growth is supported, and your success is rewarded, we want you on the Team AutomotivWork Location: In person