AUTOMOTIVE SERVICE ADVISOR / WRITER (9629)

Team Automotive Group; Salisbury (NC); On-site; USD 60,000 - 145,000; Full time

Job summary

Team Automotive in Salisbury, NC is seeking a motivated Service Advisor who thrives on helping customers and building lasting relationships. You will greet clients, listen to concerns, document vehicle needs, and explain recommended maintenance and repairs clearly while coordinating with our service team.

This full-time role offers a tiered commission plan that rewards performance and customer satisfaction.

Qualifications

• As a Service Advisor, build relationships with customers and understand vehicle needs.
• Document vehicle concerns accurately and communicate maintenance recommendations clearly.
• Coordinate between customers and technicians to deliver an ownership experience.

Responsibilities

• Welcome customers and provide a professional, friendly experience
• Listen to customer concerns and accurately document vehicle needs
• Explain recommended maintenance and repairs clearly
• Communicate updates between customers and technicians
• Follow up with customers to ensure satisfaction
• Build lasting relationships that keep customers coming back
• Work with a team focused on delivering outstanding results

Job description

Job Details: Job Location: Team Chevrolet GMC Salisbury - Salisbury, NC 28147, Position Type: Full Time, Salary Range: $60,000.00 - $145,000.00 Commission/year, Service Advisor – Team Automotive

NO SATURDAYS or SUNDAYS!!!

HOURS ARE MONDAY - FRIDAY, 7:30 AM - 7:00 PM - SCHEDULE WILL ROTATE

Team Automotive is looking for a driven, customer-focused Service Advisor to join our growing team. This is an excellent opportunity for someone who enjoys building relationships, helping customers, and being rewarded for their performance.

Compensation & Benefits:

Our Service Advisors have the opportunity to earn strong income through a tiered commission structure that rewards performance, customer satisfaction, and results. The more you grow, the more you earn!

Tiered Commission Opportunities Include:

• Increased earning potential based on individual performance and service sales results
• Additional rewards for achieving monthly goals
• Unlimited opportunity for growth and advancement
• Competitive pay package designed for motivated professionals

Qualifications: Your Role as a Service Advisor:

As the connection between our customers and service team, you will play a key role in creating an exceptional ownership experience. You will help customers understand their vehicle needs, recommend services, and ensure every interaction reflects the Team Automotive standard.

What You’ll Do:

• Welcome customers and provide a professional, friendly experience
• Listen to customer concerns and accurately document vehicle needs
• Explain recommended maintenance and repairs clearly
• Communicate updates between customers and technicians
• Follow up with customers to ensure satisfaction
• Build lasting relationships that keep customers coming back
• Work with a team focused on delivering outstanding results

What We’re Looking For:

• Customer-focused attitude with excellent communication skills
• Strong organization and follow-through
• Ability to thrive in a fast-paced environment
• Automotive service experience preferred but not required
• A positive attitude and desire to grow professionally
• Someone who takes ownership and wants to win as part of a team

Why Team Automotive?

At Team Automotive, we believe success starts with taking care of our customers and our people. Our culture is built around five core values:

• Own It: Take full ownership of every problem and opportunity while operating with integrity and honesty.
• Lead with Love: Ensure every business action and customer interaction is wrapped in care and empathy.
• Do the Right Thing: Make ethical, principled decisions regardless of the circumstance.
• Grow or Die: Commit to continuous learning, professional development, and constant improvement.
• Be a Team Player: Support each other, collaborate, and celebrate winning together.

If you are looking for a career where your effort is recognized, your growth is supported, and your success is rewarded, we want you on the Team Automotiv