Automotive Service Advisor & Scheduler

Parkway Auto Group; Dover, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Parkway Auto Group is seeking an enthusiastic, high-energy team member to join our service team in Ohio. You will assist the Service Manager, interact with customers, and help schedule service appointments while maintaining high standards of customer service and store cleanliness.

The role emphasizes learning, reliability, and a professional appearance, with responsibilities ranging from coordinating with colleagues to handling additional projects as needed by the service manager.

Qualifications

• A positive attitude and willingness to learn.
• 1 to 2 years automotive industry experience preferred.
• High school diploma or its equivalency.
• Knowledge of the automotive industry (preferred).
• A professional personal appearance.
• Oral and written communication skills; ability to read and comprehend instructions and information.
• Basic computer skills.
• Must have and maintain a valid driver's license.

Responsibilities

• Assisting the Service Manager with interacting with customers and teammates in a friendly and helpful manner to create a comfortable relationship with the customer
• Effectively scheduling service appointments
• Assist associates in ordering and organizing work within company policies and guidelines
• Ensure a safe and clean store environment, positive, long term customer relations and associate satisfaction
• Complete additional projects as assigned by the service manager.

Skills

Customer service

Communication skills

Positive attitude

Team interaction

Basic computer skills

Education

High school diploma or equivalent

Job description

Parkway Auto Group is seeking an enthusiastic, high-energy team member to join our service team in Ohio. You will assist the Service Manager, interact with customers, and help schedule service appointments while maintaining high standards of customer service and store cleanliness.

The role emphasizes learning, reliability, and a professional appearance, with responsibilities ranging from coordinating with colleagues to handling additional projects as needed by the service manager.