Automotive Service Advisor - Fast-Paced, Customer-Focused

Victory Automotive Group; Brook Park (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Opportunity for Advancement

Job summary

Victory Automotive Group in Brook Park, Ohio, seeks an Automotive Service Advisor to act as the primary communication point for service and repair activities. The role requires excellent customer service skills, a valid driver’s license, and the ability to manage customer expectations regarding service delivery.

The ideal candidate will have over a year of experience in a dealer-level environment, a positive attitude, and strong communication abilities. The position offers competitive pay and a professional workplace.

Qualifications

• Must have a valid and unrestricted driver’s license with a clean driving record.
• At least one year of dealer-level or large facility experience preferred.
• Ability to read and comprehend instructions.

Responsibilities

• Schedules service for customers for a prompt diagnosis.
• Follows up on repair status and informs customers.
• Makes repair recommendations and manages customer expectations.
• Ensures compliance with all safety policies.
• Attends all required staff meetings and training.

Skills

Outstanding communication skills

Customer service oriented

Basic computer and internet skills

Professional and dependable

Education

High school diploma or GED

Job description

Victory Automotive Group in Brook Park, Ohio, seeks an Automotive Service Advisor to act as the primary communication point for service and repair activities. The role requires excellent customer service skills, a valid driver’s license, and the ability to manage customer expectations regarding service delivery.

The ideal candidate will have over a year of experience in a dealer-level environment, a positive attitude, and strong communication abilities. The position offers competitive pay and a professional workplace.