Automotive Service Advisor

Executive Honda - Wallingford; North Haven (CT); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional development opportunities

Job summary

Executive Volkswagen in North Haven, CT, seeks an energetic Automotive Service Advisor to deliver a premium guest experience. You will advise customers on repairs, coordinate with the service team, and maintain thorough service records.

The role emphasizes CSI, clear communication, and building lasting client relationships. We offer a stable environment with long-tenured staff and a comprehensive benefits package.

Qualifications

• 1+ year of Service Advisor experience in the automotive industry.
• Proven track record of delivering customer satisfaction (CSI) ratings.
• Strong interpersonal and communication skills.
• Organizational skills to multitask in a fast-paced environment.
• Familiarity with Jeep and Nissan service processes is a plus.

Responsibilities

• Provide exceptional service experience for all customers, ensuring complete satisfaction (CSI).
• Advise customers on necessary repairs and services, communicating clearly and effectively.
• Build strong relationships with clients, ensuring repeat business and referrals.
• Coordinate with the service team to ensure timely and accurate service.
• Maintain detailed customer records and service reports.

Skills

Service Advisor

Customer service

CSI

Communication

Multitasking

Job description

Automotive Service Advisor

Executive Volkswagen

North Haven, CT.

Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team members have been with the company for more than 20 years. We are seeking an energetic, professional, and welcoming Automotive Service Advisor to create a premium guest experience at Executive Volkswagen.

What You'll Do:

• Pay Range: $60,000-$120,000 per year
• Provide exceptional service experience for all customers, ensuring complete satisfaction (CSI).
• Advise customers on necessary repairs and services, communicating clearly and effectively.
• Build strong relationships with clients, ensuring repeat business and referrals.
• Coordinate with the service team to ensure timely and accurate service.
• Maintain detailed customer records and service reports.

Keys To Success:

• Experience: 1+ years of Service Advisor experience in the automotive industry.
• Customer Satisfaction: Proven track record of delivering excellent customer satisfaction (CSI) ratings.
• Communication Skills: Strong interpersonal and communication skills, with a genuine ability to connect with customers.
• Organizational Skills: Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge: Familiarity with Jeep and Nissan vehicles and service processes is a strong advantage.

What Makes Executive Auto Group Unique:

We offer a dynamic and supportive work environment, comprehensive benefits, and a culture rooted in respect, professional development, and opportunity. If you're passionate about innovation, motivated by success, and eager to collaborate with a team of talented, forward-thinking professionals, this is the career for you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.