Automotive Service Advisor

Executive Auto Group; North Haven (CT); On-site; USD 60,000 - 120,000; Full time

Job summary

Executive Volkswagen in North Haven, CT is seeking an energetic Automotive Service Advisor to create a premium guest experience. You will advise customers on repairs and services, communicate clearly, and coordinate with the service team to ensure timely and accurate service.

Qualified candidates have 1+ years of service advisor experience, a proven CSI track record, and excellent communication with customers. Knowledge of Jeep/Nissan is a bonus.

Qualifications

• CSI-focused customer service with a proven track record.
• Clear and effective communication with customers and team.
• Ability to build strong client relationships.
• Strong multitasking skills in a fast-paced automotive setting.
• Knowledge of Jeep and Nissan service processes is a plus.

Responsibilities

• Provide exceptional service experience for all customers, ensuring complete satisfaction (CSI).
• Advise customers on necessary repairs and services, communicating clearly and effectively.
• Build strong relationships with clients, ensuring repeat business and referrals.
• Coordinate with the service team to ensure timely and accurate service.
• Maintain detailed customer records and service reports.

Skills

Customer service

Communication

Relationship building

Multitasking

Automotive knowledge

Job description

Automotive Service Advisor

Executive Volkswagen

North Haven, CT.

Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team members have been with the company for more than 20 years. We are seeking an energetic, professional, and welcoming Automotive Service Advisor to create a premium guest experience at Executive Volkswagen.

What You'll Do:

• Pay Range: $60,000-$120,000 per year
• Provide exceptional service experience for all customers, ensuring complete satisfaction (CSI).
• Advise customers on necessary repairs and services, communicating clearly and effectively.
• Build strong relationships with clients, ensuring repeat business and referrals.
• Coordinate with the service team to ensure timely and accurate service.
• Maintain detailed customer records and service reports.

Keys To Success:

• Experience: 1+ years of Service Advisor experience in the automotive industry.
• Customer Satisfaction: Proven track record of delivering excellent customer satisfaction (CSI) ratings.
• Communication Skills: Strong interpersonal and communication skills, with a genuine ability to connect with customers.
• Organizational Skills: Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge: Familiarity with Jeep and Nissan vehicles and service processes is a strong advantage.

What Makes Executive Auto Group Unique:

We offer a dynamic and supportive work environment, comprehensive benefits, and a culture rooted in respect, professional development, and opportunity. If you're passionate about innovation, motivated by success, and eager to collaborate with a team of talented, forward-thinking professionals, this is the career for you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.