Automotive Service Advisor - Nissan

MAN; Cornelius (NC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance (free)

Dental & Vision insurance

Life & Disability insurance

401(k) with company match

Paid vacation & holidays

Employee vehicle pricing

Ongoing training

Career advancement opportunities

Family-owned automotive group

Job summary

Modern Nissan in the United States, North Carolina, Cornelius, is seeking an experienced Service Advisor for its high-volume service department. This role offers a base salary plus commission and an attractive package including health insurance, dental/vision, 401(k) with company match, paid vacation, and employee pricing.

As a Service Advisor, you will greet customers, document concerns, write detailed RO, communicate timelines and pricing, and ensure customer satisfaction through clear updates

Qualifications

• Experience in automotive service advisement preferred.
• Strong interpersonal and communication abilities.
• Capable of thriving in a fast-paced, high-volume shop.
• Organized, dependable, and detail-oriented.

Responsibilities

• Greet customers and provide a professional, welcoming experience.
• Document vehicle concerns accurately from customers.
• Write detailed repair orders and recommend maintenance/repairs.
• Communicate repair recommendations, pricing, and timelines clearly.
• Keep customers updated throughout the repair process.
• Coordinate with technicians to ensure proper and efficient repairs.
• Review completed work with customers and explain the service performed.
• Build lasting customer relationships and encourage repeat business.
• Maintain high customer satisfaction and CSI.
• Identify additional maintenance opportunities when appropriate.
• Follow dealership and manufacturer processes and standards.
• Handle customer questions professionally.

Skills

Customer service

Communication

High-volume environment

Pricing discussions

Team collaboration

Job description

Nissan Service Advisor

Modern Nissan | High-Volume Service Department

Earn $80,000–$120,000+ Per Year

Base Salary + Commission

Modern Nissan is looking for an experienced Service Advisor to join our busy, growing service department. This is an excellent opportunity for a motivated automotive professional who enjoys working with customers, building relationships, and earning based on performance.

What We Offer

• $80,000–$120,000+ annual earning potential

• Base salary + commission

• FREE employee health insurance

• Dental, vision, life & disability insurance

• 401(k) with company match

• Paid vacation and holidays

• Employee vehicle pricing

• Ongoing manufacturer and professional training

• Career advancement opportunities

• Stable, family-owned and operated automotive group

• Busy service department with strong customer traffic

Service Advisor Responsibilities

• Greet customers and provide a professional, welcoming experience

• Listen to customers and accurately document vehicle concerns

• Write detailed repair orders and recommend necessary maintenance and repairs

• Communicate repair recommendations, pricing, and timelines clearly

• Keep customers updated throughout the repair process

• Coordinate with technicians and the service department to ensure repairs are completed properly and efficiently

• Review completed repairs with customers and explain work performed

• Build long-term customer relationships and encourage repeat business

• Maintain strong customer satisfaction and CSI

• Identify additional maintenance and repair opportunities when appropriate

• Follow dealership and manufacturer processes and standards

• Handle customer questions and concerns professionally

What We're Looking For

• Previous automotive Service Advisor experience preferred

• Strong customer service and communication skills

• Ability to work effectively in a fast-paced, high-volume environment

• Organized, dependable, and detail-oriented

• Comfortable discussing repairs, maintenance, and pricing with customers

• Strong work ethic and desire to earn

• Ability to work well with technicians, managers, and other dealership employees

About Modern Automotive

Modern Automotive is a fourth-generation, family-owned automotive group that has been serving customers since 1933. We have grown to a large group of dealerships while maintaining the family-oriented culture and hands‑on leadership that has been part of Modern for generations.

We believe our employees are the foundation of our success. We focus on providing the resources, training, benefits, and opportunities our team members need to build long‑term careers with Modern.

If you're an experienced Service Advisor looking for a busy store, strong earning potential, excellent benefits, and a company you can grow with, we'd like to hear from you!

Modern Automotive is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.