Automotive Service Advisor Nissan

Empire Automotive Group; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Job summary

A leading automotive service group in New York seeks an Automotive Service Advisor to bridge customers and technicians. You will guide customers through vehicle maintenance, ensuring transparent and efficient interactions. Ideal candidates should have exceptional communication and organizational skills, plus at least one year of customer service experience. The role offers flexible hours and a positive work environment, alongside competitive benefits including health insurance and promotion opportunities.

Qualifications

• At least one year of prior customer-facing service experience.
• Ability to work flexible hours and weekends.
• Strong work ethic in a fast-paced environment.

Responsibilities

• Oversees service orders and flow of Service Lane.
• Ensures customers receive prompt and effective service.
• Maintains Customer Success Index at or above company standards.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Customer service experience

Strong multitasking skills

Job description

Job Description

Empire Automotive Group: Nissan of Bay Ridge Brooklyn

Empire Nissan Bay Ridge is seeking a knowledgeable, customer‑focused Automotive Service Advisor to join our high‑performing team. As the key link between our customers and service technicians, you’ll provide expert guidance on vehicle maintenance and repairs, ensuring every interaction is smooth, transparent, and efficient. Your mechanical knowledge and industry expertise empower you to build trust, communicate with confidence, and deliver the high‑quality service experience our customers rely on.

Certified automotive service advisors are eligible to earn up to 11% in bonus compensation.

Daily Work Schedule

• Oversees service orders and flow of Service Lane
• Ensures that customers receive prompt, courteous, and effective service.
• Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled.
• Ensures the daily inventory of technicians' time is consistently sold to service customers.
• Distributes work between technicians efficiently.
• Answers technical questions about vehicle problems, warranties, services, and repairs.
• Maintains Customer Success Index at or above company standards.
• Assists in diagnosing vehicle problems, orders parts and tools as necessary.
• Oversees administration of warranty claims as well as training and supervising of service department.
• Encourages compliance with applicable laws and regulations.
• Maintains good working relationship with factory(s) and fosters positive employee relations.

Qualities We’re Looking For

• Available to work flexible hours and weekends
• Reliable, self‑starter mentality and ambitious spirit preferred
• Ready to waste no time on learning new product ins and outs; eager to improve
• Professional, well‑groomed personal appearance
• You have excellent communication, interpersonal, and organizational skills.
• You understand the importance of listening and being empathetic
• You have a strong work‑ethic with the ability to work in a fast‑paced, results‑driven environment
• You have at least one year of prior employment involving customer‑facing service or telephone contact
• You have friendliness, enthusiasm, reliability, with a positive team‑player attitude
• You are open to constructive feedback to improve your performance and development
• You have strong computer and multitasking skills

The job descriptions and responsibilities above will be required but not limited to any other job‑related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third‑fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re‑imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within