Automotive Service Advisor - Nissan

Modern Auto Group; Cornelius (NC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid vacation

Employee vehicle pricing

Professional training

Job summary

Modern Nissan of Lake Norman is seeking an experienced Service Advisor to join our busy service department in Cornelius, NC. Earn $80-120,000+ annually with base salary + commission, plus comprehensive benefits and training opportunities.

Build relationships with customers and coordinate with technicians to ensure quality repairs and customer satisfaction. The role emphasizes welcoming customers, documenting concerns, and communicating pricing and timelines clearly while maintaining CSI and

Qualifications

• Strong customer service and communication skills.
• Ability to work in a fast-paced, high-volume environment.
• Organized, dependable, and detail-oriented.
• Comfortable discussing repairs, maintenance, and pricing with customers.
• Strong work ethic and desire to earn.
• Ability to work well with technicians, managers, and other dealership employees.

Responsibilities

• Greet customers and provide a professional, welcoming experience
• Listen to customers and accurately document vehicle concerns
• Write detailed repair orders and recommend necessary maintenance and repairs
• Communicate repair recommendations, pricing, and timelines clearly
• Keep customers updated throughout the repair process
• Coordinate with technicians and the service department to ensure repairs are completed properly and efficiently
• Review completed repairs with customers and explain work performed
• Build long-term customer relationships and encourage repeat business
• Maintain strong customer satisfaction and CSI
• Identify additional maintenance and repair opportunities when appropriate
• Follow dealership and manufacturer processes and standards
• Handle customer questions and concerns professionally

Skills

Customer service

Communication

Team collaboration

Organized

Detail-oriented

Pricing discussions

Fast-paced environment

Job description

Modern Nissan of Lake Norman
18615 Statesville Road
Cornelius, NC 28031, USA

Description

Earn $80-120,000+ Per Year

Base Salary + Commission

Modern Nissan is looking for an experienced Service Advisor to join our busy, growing service department. This is an excellent opportunity for a motivated automotive professional who enjoys working with customers, building relationships, and earning based on performance.

What We Offer

• $80-120,000+ annual earning potential
• Base salary + commission
• FREE employee health insurance
• Dental, vision, life & disability insurance
• 401(k) with company match
• Paid vacation and holidays
• Employee vehicle pricing
• Ongoing manufacturer and professional training

Responsibilities

• Greet customers and provide a professional, welcoming experience
• Listen to customers and accurately document vehicle concerns
• Write detailed repair orders and recommend necessary maintenance and repairs
• Communicate repair recommendations, pricing, and timelines clearly
• Keep customers updated throughout the repair process
• Coordinate with technicians and the service department to ensure repairs are completed properly and efficiently
• Review completed repairs with customers and explain work performed
• Build long-term customer relationships and encourage repeat business
• Maintain strong customer satisfaction and CSI
• Identify additional maintenance and repair opportunities when appropriate
• Follow dealership and manufacturer processes and standards
• Handle customer questions and concerns professionally

What We're Looking For

• Strong customer service and communication skills
• Ability to work effectively in a fast-paced, high-volume environment
• Organized, dependable, and detail-oriented
• Comfortable discussing repairs, maintenance, and pricing with customers
• Strong work ethic and desire to earn
• Ability to work well with technicians, managers, and other dealership employees

About Modern Automotive

Modern Automotive is a fourth-generation, family-owned automotive group that has been serving customers since 1933. We have grown to a large group of dealerships while maintaining the family-oriented culture and hands‑on leadership that has been part of Modern for generations.

We believe our employees are the foundation of our success. We focus on providing the resources, training, benefits, and opportunities our team members need to build long-term careers with Modern.

Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.