Service Advisor

Groove Subaru Co; Englewood (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

Groove Subaru Co is seeking a dynamic Service Advisor to join our automotive team. This role initiates services by communicating with customers to determine maintenance needs, verifies warranty coverage, and identifies additional repair opportunities to maintain safety and performance.

You will develop estimates, secure commitments, write repair orders, and maintain customer rapport and records, ensuring a positive, lasting customer experience both face-to-face and over calls or emails.

Qualifications

• Minimum 2 years in automotive service.
• Exceptional communication and interpersonal skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Provide customers with repair estimates or identify warranty coverage after vehicle assessment.
• Obtain authorizations for additional repairs in a timely manner.
• Set realistic time promises for each customer.
• Maintain accurate job tracking sheets and workload planning.

Skills

Customer service

Communication

Teamwork

Organizational skills

Job description

Description

We are seeking a dynamic and customer-focused Service Advisor to join our automotive team. A Service Advisor initiates automotive services and repairs by communicating with customers to ascertain the maintenance services requested. In addition, they verify any warranty and service contract coverage; identify and inform customers of any additional vehicle maintenance or repair opportunities deemed valuable to maintain vehicle safety and performance; develop estimates and secure commitments to perform work; write repair orders and maintain customer rapport and records. The Service Advisor is an excellent opportunity to experience the day-to-day operations of the service department. Whether answering and making phone calls and emails or assisting service customers face-to-face, you’ll be responsible for ensuring every customer has a positive, lasting experience.

Who You Are:

• You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
• You are professional, career-minded, with character, skill, and drive
• You have a minimum of 2 years in automotive service
• You value continual training & professional development
• You have a proven ability to set and achieve targeted goals
• You consistently meet or exceed productivity and service standards
• You possess exceptional communication, organization, and follow-up skills
• You work as a team player and interact with customers, managers, and co-workers in a professional, courteous manner
• You have keen technical skills and thrive on learning

Essential Job Functions:

• Provide every customer with an estimate of repair costs, including parts and labor, or identification of warranty coverage, after completing a complete vehicle assessment.
• Provide customers with authorization in a timely fashion for additional repairs that may be needed before the repairs are attempted.
• Establish a realistic and specific time promise (including customers waiting) for each customer.
• Maintain an accurate job tracking sheet that provides a proper workload based on daily calculations of group capability.

Requirements

• Must be at least 18 years of age
• A Valid Driver’s License and favorable Motor Vehicle Record
• Ability to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States