Automotive Service Advisor - High Earning Potential

Hansel Auto Group; Petaluma (CA); On-site; USD 39,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Flexible Spending Plans

401-K Program

401-K employer contributions

Employee Discounts on vehicles,service

Job summary

Hansel Toyota is seeking a full-time Service Advisor to guide customers through their service experience from start to finish. You will serve as the link between customers and our technicians, helping guests understand vehicle needs while delivering a supportive and efficient experience.

The role emphasizes clear communication, accurate repair order documentation, and presenting maintenance recommendations.

Qualifications

• Dealership service writing experience is a huge plus.
• Professional appearance and strong customer presence.
• Excellent communication skills — written & verbal.
• Ability to confidently recommend and sell service.
• Valid California driver’s license with a clean driving record.
• Reliable, punctual, and customer‑focused.
• Able to pass a drug test.
• Able to pass a criminal background screening.

Responsibilities

• Greet every guest with a smile and deliver a premium check‑in experience.
• Write and manage repair orders with complete, accurate documentation.
• Present maintenance & repair recommendations clearly and ethically; gain approvals.
• Follow up on declined work to ensure safety and retention.
• Own the service lane flow: appointments, walk‑ins, updates, and promise times.
• Coordinate with warranty providers and keep guests informed at every step.

Skills

Dealership service writing

Professional appearance

Excellent communication

Recommend and sell service

California driver’s license

Punctual and customer‑focused

Drug test clearance

Background check clearance

Tools

N/A

Job description

Hansel Toyota is seeking a full-time Service Advisor to guide customers through their service experience from start to finish. You will serve as the link between customers and our technicians, helping guests understand vehicle needs while delivering a supportive and efficient experience.

The role emphasizes clear communication, accurate repair order documentation, and presenting maintenance recommendations.