Automotive Service Advisor — High-Earning, Customer‑Focused

Sonic Automotive, Inc.; Pensacola (FL); On-site; USD 36,000 - 120,000; Full time

Job summary

Pensacola Honda, a Sonic Automotive family dealership, is seeking a customer service associate to schedule appointments, greet customers, and provide accurate labor and parts estimates. You will monitor repair progress, explain costs, and ensure customer satisfaction in a fast-paced service environment.

The role requires two years of dealership experience, high school diploma, and excellent communication skills. Authorized to work in the USA and able to pass pre-employment testing are mandatory.

Qualifications

• High school diploma or the equivalent.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• Ability to pass pre-employment testing: background checks, MVR, drug test, credit report, and valid driver license.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written labor and parts estimate; establishes promised time.
• Monitors repair progress and notifies customers of changes; explains costs and time requirements.
• Test-drives the vehicle or refers to test technician as needed.
• Maintain Customer Satisfaction Index at or above target levels.
• Advise customers on vehicle care and maintenance per manufacturers’ specs.
• Follow safety policies and report accidents promptly.
• Read and follow instructions and information accurately.

Skills

Customer service

Oral communication

Written communication

Reading comprehension

Dealership experience

Professional appearance

Education

High school diploma or equivalent

Tools

ASE certification

Job description

Pensacola Honda, a Sonic Automotive family dealership, is seeking a customer service associate to schedule appointments, greet customers, and provide accurate labor and parts estimates. You will monitor repair progress, explain costs, and ensure customer satisfaction in a fast-paced service environment.

The role requires two years of dealership experience, high school diploma, and excellent communication skills. Authorized to work in the USA and able to pass pre-employment testing are mandatory.