Internal Advisor - Pensacola Honda

Sonic Automotive, Inc.; Pensacola (FL); On-site; USD 24,796 - 30,307; Full time

Job summary

Sonic Automotive, Inc.'s Pensacola Honda dealership in Pensacola, FL is seeking a Customer Service Associate. This role supports service scheduling, customer greeting, and accurate estimates while upholding safety and quality standards.

Ideal candidates have dealership experience, strong communication skills, and a commitment to customer satisfaction. The position is hourly and based at Pensacola Honda with opportunities to grow within Sonic Automotive, Inc.

Qualifications

• HS diploma or equivalent is required.
• Two years of dealership experience.
• ASE certification preferred.
• Must be legally authorized to work in the USA.

Responsibilities

• Schedule service appointments and collect customer and vehicle data.
• Greet customers in a timely, friendly manner.
• Provide accurate written labor and parts cost estimates and set promised times.
• Monitor repair progress, inform customers of changes, and obtain authorization for additional work.
• Test-drive vehicles or refer to test technician as needed.
• Maintain CSI ratings at or above manufacturer/branch averages.
• Advise customers on vehicle care per manufacturer specs.
• Maintain standard hours per repair order.
• Follow safety regulations and report accidents.
• Exhibit professional appearance and strong communication.
• Complete pre-employment checks and hold a valid driver license.

Skills

Customer service

Communication

Reading

Education

High School Diploma or GED

Job description

Job Type: Customer Service

Experience: Associate

About

At Pensacola Honda,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Hourly $20

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

All your information will be kept confidential according to EEO guidelines.