Automotive Service Advisor-Pensacola Honda

Sonic Automotive; Pensacola (FL); On-site; USD 36,000 - 125,000; Full time

Job summary

A leading automotive dealership in Pensacola is seeking a Customer Service representative. This role involves scheduling service appointments, greeting customers warmly, providing cost estimates for repairs, and ensuring customer satisfaction. Applicants need two years of dealership experience, excellent communication skills, and must be authorized to work in the USA. The position offers a competitive salary range based on performance, ensuring a fulfilling career with growth opportunities.

Qualifications

• Two years of experience in a dealership position.
• ASE certification preferred.
• Authorized to work in the USA.

Responsibilities

• Schedule service appointments and obtain customer vehicle data.
• Greet customers in a timely, friendly manner.
• Provide accurate written cost estimates for labor and parts.
• Check on progress of repair and notify customers of changes.
• Advise customers on car care and maintenance.

Skills

Excellent oral and written communication skills

General knowledge of vehicle mechanical operations

Ability to read and comprehend instructions

Professional personal appearance

Education

High school diploma or equivalent

Job description

Overview

Job Type: Customer Service

Experience: Associate

About

At Pensacola Honda, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Annual Range of Pay: $36k-$125k based on performance and sales

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for hours per customer repair order written.
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

All your information will be kept confidential according to EEO guidelines.