Service Advisor - Pensacola Honda

Sonic Automotive; Pensacola (FL); On-site; USD 36,000 - 120,000; Full time

Job summary

Sonic Automotive's Pensacola Honda location is seeking a Service Advisor to join our team. You will schedule appointments, greet customers, and provide complete written labor and parts estimates while establishing promised times.

You’ll monitor progress, inform customers of any changes, and obtain authorization for additional repairs. The ideal candidate has a high school diploma, 2 years in a dealership, knowledge of vehicle systems, and excellent communication.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must pass pre-employment testing (background checks, MVR, drug test, credit report) and have a valid driver license.

Responsibilities

• Schedules service appointments and collects customer/vehicle data.
• Greets customers in a timely, friendly manner.
• Provides written cost estimates for labor and parts; establishes promised times.
• Monitors repair progress and communicates changes to customers; obtains authorization for additional work.
• Test-drives vehicles or refers to test technician as needed.
• Maintain Customer Satisfaction Index at or above manufacturer/branch average.
• Advise customers on car care per manufacturers' specs and maintenance menus.
• Follow safety policies and report accidents to a manager.

Skills

Customer service

Communication skills

Reading comprehension

Dealership experience

Vehicle knowledge

Sales experience

Professional appearance

Authorized to work in USA

Education

High school diploma or equivalent

Job description

At Pensacola Honda, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Compensation: Commission $36k - $120k + / yr

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Additional Information

All your information will be kept confidential according to EEO guidelines.