Automotive Service Advisor — Customer Care & Growth

KGV-22 Laurens Ventures; Raleigh (NC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Health benefits

Paid time off

Employee discounts

Career growth

Job summary

Fred Anderson Automotive Group in Raleigh, NC is seeking an Automotive Service Advisor to guide customers through the service process, schedule maintenance, and present repairs professionally. The ideal candidate has strong communication and time-management skills and can build rapport with guests.

We are a family-owned retailer with a long history and a culture of caring. We offer career growth, competitive pay, 401(k) with company match, health benefits, paid time off, and employee discounts

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to manage time effectively and multitask.
• Experience in sales or upselling service recommendations is a plus.

Responsibilities

• Guide customers through the service process from drop-off to completion.
• Present needed repairs and maintenance clearly and professionally.
• Build rapport with guests and follow up throughout the service journey.
• Assist in scheduling and coordinating maintenance appointments.

Skills

Customer service

Communication

Time management

Sales experience

Education

Highschool diploma or equivalent

Job description

Fred Anderson Automotive Group in Raleigh, NC is seeking an Automotive Service Advisor to guide customers through the service process, schedule maintenance, and present repairs professionally. The ideal candidate has strong communication and time-management skills and can build rapport with guests.

We are a family-owned retailer with a long history and a culture of caring. We offer career growth, competitive pay, 401(k) with company match, health benefits, paid time off, and employee discounts