Automotive Service Advisor — Growth, Training & Perks

Group 1 Automotive; Oklahoma City (OK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Paid Time Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Training & advancement

Pinnacle Awards

Job summary

Group 1 Bob Howard Chrysler Dodge Jeep Ram in Oklahoma City is seeking a Service Advisor to guide customers through their service experience with clarity and care. This position serves as a key contact, focusing on trust, effective communication, and teamwork to ensure an exceptional dealership experience.

*Must be willing to work Saturdays. We offer competitive pay, comprehensive benefits, and opportunities for advancement within Group 1’s network.

Qualifications

• Customer-facing sales experience required.
• Automotive Service Advisor experience is a big plus (dealership preferred).
• Xtime & CDK experience is a plus.
• Strong desire to provide an exceptional customer experience.
• Ability to achieve targeted goals.
• Ability to thrive in a fast-paced environment with strong communication and interpersonal skills.
• High School diploma or equivalent.
• Valid in-state driver’s license and must maintain an acceptable, safe driving record.

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience.
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs.
• Create detailed repair orders with clear, transparent cost and time estimates.
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines.
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion.
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost.
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction.
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations.
• Build and maintain long-term customer relationships to drive retention and repeat business.

Skills

Customer service

Sales experience

Communication skills

Teamwork

Attention to detail

Education

High School diploma or equivalent

Tools

Xtime

CDK

Job description

Group 1 Bob Howard Chrysler Dodge Jeep Ram in Oklahoma City is seeking a Service Advisor to guide customers through their service experience with clarity and care. This position serves as a key contact, focusing on trust, effective communication, and teamwork to ensure an exceptional dealership experience.

*Must be willing to work Saturdays. We offer competitive pay, comprehensive benefits, and opportunities for advancement within Group 1’s network.