Automotive Service Advisor — Growth, Rewards & Training

Group 1 Automotive; Oklahoma City (OK); On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional training with advancement

Pinnacle Awards Program

Job summary

Group1 Bob Howard Hyundai in Oklahoma City is growing fast and seeking a Service Advisor to join our high-performing team. Our Service Advisors serve as a key point of contact for customers, helping guide them through their service experience with clarity and care. We're looking for someone who takes pride in building trust, communicates effectively, and thrives in a team-driven environment that values both its employees and its customers.

Must be willing to work Saturdays

Qualifications

• Previous customer-facing sales experience is required (retail, outside sales, hospitality, etc.)
• Automotive Service Advisor experience is a plus (dealership preferred)
• Xtime & CDK experience is a plus
• Strong desire to provide an exceptional customer experience
• Ability to achieve targeted goals
• Fast-paced environment with strong communication and interpersonal skills
• High School diploma or equivalent
• Valid in-state driver's license and clean driving record

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient customer experience
• Greet customers, perform vehicle walkarounds, and document concerns and service needs
• Create detailed repair orders with transparent cost and time estimates
• Recommend maintenance and additional services based on vehicle condition, mileage, and guidelines
• Coordinate with technicians and parts to prioritize work and ensure timely completion
• Provide updates to customers on repair status, timelines, and scope or cost changes
• Deliver vehicles after service and review work with customers
• Maintain product and warranty knowledge to guide service recommendations
• Build long-term customer relationships to drive retention

Skills

Customer-facing

Communication

Interpersonal skills

Team collaboration

Education

High School diploma or equivalent

Tools

Xtime

CDK

Job description

Group1 Bob Howard Hyundai in Oklahoma City is growing fast and seeking a Service Advisor to join our high-performing team. Our Service Advisors serve as a key point of contact for customers, helping guide them through their service experience with clarity and care. We're looking for someone who takes pride in building trust, communicates effectively, and thrives in a team-driven environment that values both its employees and its customers.

Must be willing to work Saturdays