High-Volume Service Advisor with Growth & Commission

Group 1 Automotive; Edmond (OK); On-site; USD 36,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Group 1 Automotive is actively hiring experienced Service Advisors for multiple Bob Howard dealerships in Oklahoma City and Edmond. The role focuses on managing a busy service drive, building customer trust, and consistently selling maintenance and repair recommendations.

Ideal candidates have prior Service Advisor or Service Writer experience in a dealership or high-volume repair setting, and can handle repair orders, coordinate with technicians, and drive service sales.

Qualifications

• Experience as a dealership Service Advisor or Service Writer.
• Strong automotive maintenance and repair knowledge.
• Proven ability to upsell recommended maintenance and repairs.
• Experience writing repair orders and coordinating with technicians.
• Excellent customer service and communication skills.
• Ability to thrive in a fast-paced, high-volume service department.
• Experience with dealership management systems (CDK, Reynolds & Reynolds, Tekion, Xtime, Dealertrack) is a plus.
• Valid driver license.

Responsibilities

• Schedule and confirm service appointments to ensure an efficient customer experience.
• Create accurate repair orders with detailed cost and time estimates.
• Serve as the primary liaison between customers, technicians, and parts teams.
• Provide timely updates and clear communication throughout the repair process.
• Review inspections and confidently recommend maintenance and repair services.
• Maintain strong product, warranty, and service knowledge.
• Accurately document customer interactions and service details in the system.

Skills

Dealership experience

Upsell maintenance

Customer service

Communication skills

Repair order processing

Team coordination

Tools

CDK

Reynolds & Reynolds

Tekion

Xtime

Dealertrack

Job description

Group 1 Automotive is actively hiring experienced Service Advisors for multiple Bob Howard dealerships in Oklahoma City and Edmond. The role focuses on managing a busy service drive, building customer trust, and consistently selling maintenance and repair recommendations.

Ideal candidates have prior Service Advisor or Service Writer experience in a dealership or high-volume repair setting, and can handle repair orders, coordinate with technicians, and drive service sales.