Service Advisor-Bob Howard

Group 1 Automotive; Edmond (OK); On-site; USD 36,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Group 1 Automotive is actively hiring experienced Service Advisors for multiple Bob Howard dealerships in Oklahoma City and Edmond. The role focuses on managing a busy service drive, building customer trust, and consistently selling maintenance and repair recommendations.

Ideal candidates have prior Service Advisor or Service Writer experience in a dealership or high-volume repair setting, and can handle repair orders, coordinate with technicians, and drive service sales.

Qualifications

• Experience as a dealership Service Advisor or Service Writer.
• Strong automotive maintenance and repair knowledge.
• Proven ability to upsell recommended maintenance and repairs.
• Experience writing repair orders and coordinating with technicians.
• Excellent customer service and communication skills.
• Ability to thrive in a fast-paced, high-volume service department.
• Experience with dealership management systems (CDK, Reynolds & Reynolds, Tekion, Xtime, Dealertrack) is a plus.
• Valid driver license.

Responsibilities

• Schedule and confirm service appointments to ensure an efficient customer experience.
• Create accurate repair orders with detailed cost and time estimates.
• Serve as the primary liaison between customers, technicians, and parts teams.
• Provide timely updates and clear communication throughout the repair process.
• Review inspections and confidently recommend maintenance and repair services.
• Maintain strong product, warranty, and service knowledge.
• Accurately document customer interactions and service details in the system.

Skills

Dealership experience

Upsell maintenance

Customer service

Communication skills

Repair order processing

Team coordination

Tools

CDK

Reynolds & Reynolds

Tekion

Xtime

Dealertrack

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Automotive is actively hiring experienced Service Advisors for multiple Bob Howard dealerships in Oklahoma City and Edmond.

We're looking for high-performing dealership Service Advisors who know how to manage a busy service drive, build customer trust, and consistently sell maintenance and repair recommendations.

The ideal candidate has previous experience as a Service Advisor, Service Writer, or Express Service Advisor in a dealership or high-volume automotive repair environment and is comfortable handling repair orders, communicating with technicians, managing customer expectations, and driving service sales

Responsibilities

• Schedule and confirm service appointments to ensure an efficient customer experience
• Create accurate, transparent repair orders with detailed cost and time estimates
• Serve as the primary liaison between customers, technicians, and parts teams
• Provide timely updates and clear communication throughout the repair process
• Review inspections and confidently recommend maintenance and repair services
• Maintain strong product, warranty, and service knowledge
• Accurately document customer interactions and service details in the system

Qualifications

• Previous dealership Service Advisor or Service Writer experience
• Strong automotive maintenance and repair knowledge
• Proven ability to upsell recommended maintenance and repairs
• Experience writing repair orders and coordinating with technicians
• Excellent customer service and communication skills
• Ability to thrive in a fast-paced, high-volume service department
• Experience with dealership management systems (CDK, Reynolds & Reynolds, Tekion, Xtime, Dealertrack, etc.) is a plus
• Valid driver license

In addition to competitive compensation, we offer:

• Monthly base pay of $2,500, plus performance‑based commission
• Performance‑driven pay structure that rewards customer satisfaction, productivity, and quality service
• Ongoing training, coaching, and support in a high‑volume service environment
• Opportunities for long‑term growth within Group 1 Automotive
• Health, Dental, Vision, Life, and Disability insurance

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.